Stuck setting up Kommo and support won't fix it?
Funnel half-built, WhatsApp won't connect, automations that don't fire — we set up what's missing and stay by your side. By WhatsApp, Telegram and email. Official Kommo partner.
How to reach Kommo support
First, the straight answer to what you were looking for. You reach Kommo's own support through these channels:
Chat in the app
Kommo's main channel — the chat button inside your account. It's where Kommo handles most cases.
Help center
support.kommo.com — articles and tutorials to set things up yourself.
support@kommo.com — to open a written ticket.
Phone
+1-830-580-3077 — a US number, in English. Chat is usually faster.
That's enough to ask a question. It's not enough when you need someone to understand your account and configure it — build the funnel, connect WhatsApp, get the bot working. That's not product support: it's partner work. Here's why. ↓
Who handles what: Kommo and the partner
Kommo works like a software vendor. Understanding this split avoids the most common frustration of new subscribers.
Kommo builds the product
The platform, updates and the general first line (chat) — for the whole world. The vendor's support answers about the product itself, without knowing your funnel.
The partner implements
Funnel, automations, WhatsApp and telephony integration, team training. Kommo doesn't sell implementation — that work belongs entirely to official partners.
Day-to-day is on the partner
«Leads stopped coming in», «the bot won't reply», «how do I build this report» — answered by the partner who knows your account, not a generic chat queue.
That's why there are angry reviews
A good share of «Kommo support» complaints come from people expecting the vendor to do what's the partner's job. With a partner alongside, that doesn't happen.
What usually gets stuck — and what we fix
The three things that show up most among people looking for support: the funnel, WhatsApp and the bot. That's exactly what we configure.
Funnel stalled, leads stuck
«the automations don't fire and leads sit stuck in the funnel.»
→ We build the funnel around your process and fix the automations so tasks and stages fire correctly.
WhatsApp won't connect
«it won't connect no matter what.»
→ We connect WhatsApp (Business API / Coexistence) and set up templates, auto-replies and routing across the team.
Bot / AI agent silent
«problems with the bot.»
→ We configure Salesbot and the AI agent: the flows, the replies and the hand-off to a human.
No step-by-step
«I need a step-by-step to set up the automations.»
→ We implement and train your team. Not «read this article» — a setup that works, built for you.
Why solve it with us
Official partner
Official partner of Kommo CRM and the WhatsApp Business API.
Fast, on your channels
By WhatsApp, Telegram and email. You write, we reply — no ticket queue.
Who configures is who answers
No re-explaining context: whoever builds your funnel is who looks after it.
On Trustpilot and complaint sites alone, hundreds of people have looked for help beyond Kommo's general chat. It's not a sign of a bad product — it's a sign that deep configuration is the partner's job. With a partner alongside, the question gets solved on your channel, not in a queue.
How we work
Two ways, depending on what you need: build from scratch, or move your licenses here and get support included.
Setup from scratch
Building the funnel, connecting WhatsApp, configuring automations and the AI agent from scratch is a project — a paid service. We do it, you follow along. The price depends on the scope.
- Funnel and automations built around your process
- WhatsApp and telephony integrated
- Salesbot / AI agent configured
- Team training
Licenses through VentasBoost
Subscribe to Kommo licenses through us and support and fixes are included for the whole term — at no extra cost. Same list price, with bonus months.
- Same per-user price as the official table
- Bonus months: pay 6, use 7 · pay 10, use 13
- «It broke — we fix it», the whole term
- Whoever answers already knows your account
| Direct with Kommo | Through VentasBoost | |
|---|---|---|
| Price per user | list price | the same price |
| Bonus months | +1 month / +3 months | |
| Support & fixes | general chat | partner who knows your account — included the whole term |
Want the exact numbers, the calculator and the bonuses? It's all on the Kommo pricing page.
Support by WhatsApp · Telegram · email
Frequently asked questions
How do I contact Kommo support?
Does Kommo have phone support?
Does Kommo have dedicated support for your setup?
Do you offer phone support?
Is setting Kommo up from scratch paid?
Is subscribing through you more expensive?
How do I connect WhatsApp to Kommo?
Tell us what's stuck — we'll fix it.
Describe the task — funnel, WhatsApp, bot, automations. We reply on your channel.
Reply within one business day · official Kommo partner
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